Additional Support Options

No matter who you bought your cPanel license from, we value your business.

Your very first line of support should be your license provider. But if you still need help, we can offer a few alternatives:

Complimentary Support

You can open a complimentary support ticket 24 hours a day. These tickets address low-priority issues, and thus have no guaranteed response times. We are focused on providing the best possible support to our Priority queues. For the fastest response times on all support issues, we recommend that you have your license provider submit a ticket on your behalf.

Submit a Ticket

Online Forums

Discuss cPanel products in our community-based forums! The forums are staffed by seasoned cPanel veterans from around the world. They also feature a dedicated Technical Analyst who answers your questions and helps solve your technical problems.

Visit Online Forums

Paid Phone Support

This option is available 24 hours a day, 7 days a week, and provides you with direct phone access to our Technical Analysts. Your ticket receives Priority Support. This option costs $65.00 and covers a single support incident, which includes as many calls as needed to resolve the issue.

Buy Paid Phone Support

Paid Priority Support

This option is available 24 hours a day, 7 days a week, and provides you with faster response times, escalation of issues, and the ability to work directly with higher-level engineers. This option costs $30.00 per support issue, and is available for purchase on the support request form.

Submit Support Request