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Customer Testimonials
At cPanel, we are highly focused on providing the best products, service and support in the industry. We hold ourselves to a very high standard of excellence. As such, customer feedback is incredibly important to us. We ask that you provide us with candid feedback about how we are doing. Please feel free to Submit a Testimonial.
Below, you will find customer feedback submitted either directly to cPanel or through the course of a support request. As you can see, we take pride in our service and support, and it shows!
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Donald is one of the very best customer service/tech that I have ever experienced. I can't even expressed how impressed I am with his work. Donald is one of the reasons that cPanel as the best customer service in the server admin business (of course cPanel is also the best server admin software; period).
Mick Mitchell
Gary hit the ball out of the park. It's been a stressful day to day for me due to some filesystem problems and all the tickets I have had with my customers. But having representatives like Gary jump in to help with issues I wasn't sure about, like today's permission issue on some mailboxes, really solidifies all the reasons why I love cpanel, not just as a control panel but as a vendor that is a big part of my business.
Billy Cooter
Josh with all my questions and your answeer point by point, I feel I learned today about DNS, it is alway a nightmare to think where we will start. but as alway you have saved my day. Thanks a lot
Servers Maintenance Teams
100% perfect!
Mattias_Hallstr=F6m
Quick to answer my request and just as quick to take care of my problem. EXCELLENT CUSTOMER SERVICE.
Mick Mitchell
Donald's reply was very helpful. He wrote a complete answer to my questions. His way of explaining things really can make anyone understand what he communicates. Thank you!
electronbeastie
Donald went ABOVE AND BEYOND in his service on this issue. I was grasping for straws, had beat my head against the wall for days, Googled dozens of times using various keywords to try and find that one last piece of information to make things work. Donald was able to look into the problem and get me beyond the issue when I had nowhere else to turn. I can't thank him enough for taking the time to understand and assist with this. If I had not been able to get around this issue, I would have dropped the dedicated server and the WHM/cPanel licenses and gone back to a shared hosting account. It was literally that imperative to our business!
bill
Chris was patient, knowledgeable, friendly, and articulate. I'm a LAN Engineer by trade, but webservers are a whole new animal for me, and I have a LOT to learn. Chris made that learning curve considerably easier today. He's to be commended! Mark
Mark Higgins
I'm happy.
Suporte AntenaNet
Great. Fast & very informative.
fedlerner
Kyle did a great job ferreting out a weird problem, and even tried to recreate the issue on a test server. I appreciate his diligence in getting this solved for us.
Erin Darling
As always, you guys do better than expected. Thank you all!!
mpgram
Donald is by far one the finest system administrators that I have run across. AND not only is he incredibly knowledgeable, he has the diplomacy of a saint. In my experience, truly great systems people have no customer chops. In fact, some I know can barely talk (and of course they choose to be that way). Having Donald on the cPanel team is just another reason why cPanel has THE best customer service in the technology world.
mick
He did a great job! I am wery satisfied with the results and how the request was handeled. Thank YOU!
info
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