Customer Service Specialist
Location: Houston, TX 77098
Length: Full-time, Employee
Pay rate: Salary contingent with experience
Travel required: None
Telecommute: No
cPanel, a leading provider of Linux and Windows web hosting automation software, is seeking a talented, customer focused person to provide customer service and assist customers with inquiries and invoicing/billings.
Requirements:
- US work eligibility
- Very strong interpersonal skills and written/oral communication skills
- Excellent, proven customer service skills
- Meticulous attention to detail
- Self-motivated with a sense of initiative to make independent decisions
- Ability to prioritize multiple tasks
- Sense of urgency and recognition of time sensitive issues
- Ability to work through large projects in a self-motivated manner
Job Duties:
- Answers customer requests through ticketing and phone systems
- Assists customers with account management:
- Bills and billing issues
- Account history and pricing
- Audits customer accounts and payments
- Processes customer payments
- Sets up customer accounts in cPanel systems
- Verifies monthly invoicing and making pricing adjustments
- Assists with customer account retentions
Benefits:
- Full Health, Vision and Dental coverage
- Flexible Spending Account
- Free on-site lunch
- Paid Vacation
- Flexible Scheduling
- Tuition Reimbursement
- Casual Working Environment
- 401K Matching
The Process:
Review www.cpanel.net to understand a little about our company. Demonstrate through your resume and cover letter your ability to write clearly and accurately. If applicable, include a portfolio of past projects you have been involved with.
At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to an employee's race, color, religion, national origin, gender, age, sexual identity, veteran status or disability. Privacy is a very serious matter for cPanel Inc; all information submitted is kept internally and is never shared with third parties.
Please send resumes with link to your portfolio or questions to jobs@cpanel.net Because of the volume of spam this email address receives, you will be asked to verify your email. If you do not verify your email, we will not receive your application.