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- CloudLinux
| Support feature | Cost for cPanel/WHM, Enkompass, and CloudLinux license owners |
|---|---|
| Installation | Free |
| Migration assistance when switching from another control panel | Free |
| Software updates | Free |
| 24/7 online technical support 1 | When you buy your license from cPanel, you will receive free priority assistance from our technical support staff. When you buy your license from a partner, you will receive free complimentary assistance from our support staff. |
| Phone support 2 | $65 per incident |
- 1 cPanel technical support is staffed 24 hours a day, 7 days a week, including holidays. Priority support means that your ticket will be given priority over those with complimentary access.
- 2 Phone support is available 24x7x365 for an additional charge of $65 per incident. A single phone incident covers as many calls as needed to fix the problem. Phone support must be prepaid through the cPanel store.
What’s the best support option for me?
Experienced users who want priority access to our tech support experts should purchase a license directly from us.
Less experienced users who prefer to have a single contact for both cPanel-related and server-related issues should purchase a cPanel license from one of our partners.
Need more guidance?
If you need help determining which option is best for you, please contact our sales team.
